A Step-by-Step Guide on How to Add a User to Google My Business

A Step-by-Step Guide on How to Add a User to Google My Business

May 12, 2023 0 By Gilberto Hoover

Google My Business is a powerful tool that helps businesses manage their online presence and connect with potential customers. It allows businesses to create and update their business information, manage reviews, and monitor their online reputation. Adding users to your Google My Business account can be beneficial, especially if you want to delegate certain tasks or grant access to a team member. In this article, we will provide you with a step-by-step guide on how to add a user to your Google My Business account.

Step 1: Access Your Google My Business Account

To begin, open your web browser and go to the Google My Business website (https://www.google.com/business/). Sign in using the Google account associated with your business.

Step 2: Navigate to the “Users” Section

Once you’re signed in, you’ll land on the Google My Business dashboard. Look for the menu on the left-hand side and click on the “Users” tab. This will take you to the user’s management section.

Step 3: Click on the “Invite New Users” Button

In the user’s management section, you’ll find a blue “Invite New Users” button. Click on it to proceed.

Step 4: Enter the User’s Email Address

A pop-up window will appear, prompting you to enter the email address of the user you want to add. Type in the email address and make sure it is accurate.

Step 5: Choose the User’s Role

Next, you need to select the role you want to assign to the user. Google My Business offers three different roles:

  • Owner: This role has full control and access to all features, including the ability to add and remove users.
  • Manager: Managers have almost the same capabilities as owners, except they cannot remove users or change the ownership status.
  • Communications Manager: This role is more limited and allows the user to respond to reviews and manage customer questions only.

Choose the appropriate role for the user you are adding and click on the “Invite” button.

Step 6: Notify the User

After clicking “Invite,” the user will receive an email invitation to access your Google My Business account. They need to open the email and follow the instructions to accept the invitation.

Step 7: The user Accepts the Invitation

When the user receives the invitation email, they should click on the “Accept Invitation” button within the email. This will redirect them to the Google My Business login page.

Google My Business

Step 8: The user Signs In or Creates a Google Account

If the user already has a Google account, they can sign in using their existing credentials. If they don’t have a Google account, they can create one by clicking on the “Create account” link and following the prompts.

Step 9: User’s Access Confirmation

Once the user signs in or creates a new Google account, they will see a confirmation message indicating that they now have access to their Google My Business account.

Step 10: Managing User Access and Roles

As the account owner, you can manage the access and roles of the users you added. To make changes, go back to the Googles My Business dashboard and navigate to the “Users” section. From there, you can modify user roles, remove users, or resend invitations as needed.


Adding users to your Googles My Business account is a simple process that allows you to delegate responsibilities and manage your online presence more efficiently. By following the step-by-step guide provided in this article, you can easily add users to your Google My Business account and grant them the appropriate level of access and control. Remember to manage user roles and access regularly to ensure the security and proper functioning of your account.